WELCOME TO UMG’S ARTIST ASSISTANCE HELP CENTER

AN IMPORTANT MESSAGE FROM CINDY OLIVER - JANUARY 2025

Greetings and healthy wishes to all of you.

As wildfires across Los Angeles have impacted members of the music community, I want to reassure you that Universal Music Group is committed to assisting you throughout these difficult times.

We continue to be dedicated to the quality of our capabilities and the excellence of our people, including our commitment to the following:

Global Client Services: Our global support team and services are continually being enhanced, and the team stands ready as ever to answer any questions you might have.

Financial Assistance: We are working to provide artists most impacted by LA Wildfires with financial assistance If you need special assistance in these challenging times, we encourage you to click the “Request Artist Assistance” button below.

Physical and Mental Health Resources: In these moments of uncertainty, it is important to prioritize all aspects of your health. Please reach out to UMG’s Music Health Alliance* concierge service using the contact information below.

  • Direct Phone Line: 615-334-4040
  • Direct Email: UMG@musichealthalliance.com

Additionally, for immediate funds, please reach out to Musicares.

It is a great privilege for UMG to serve as your partner. We deeply value our relationship with you, and we are proud of our record of service to the artist community. If you think you might need a helping hand, please reach out.

Sincerely,

Cindy Oliver

EVP, Global Revenue & Royalty Optimization

*Music Health Alliance provides UMG legacy artists with personalized assistance for healthcare access and solutions. All services are available at no cost and all communication between the advocate and artist is 100% confidential and bound by HIPAA privacy guidelines.